GENERAL TERMS AND CONDITIONS OF SALE
The following terms and conditions govern the sale of tickets for TRANSITION Festival ("Transition"), promoted and organised by the cultural association TRANSITION CREW ("the Organisation"), with registered office at Calle Manuel Altolaguirre 1, 21730 Almonte, Spain, email address
Through www.transitionfestival.org, you will have access 24 hours a day to an online purchase service where you may acquire tickets and add-ons for a more comfortable camping experience at Transition Festival. Tickets may also be available through third-party platforms or authorised sales channels, whose own terms and conditions of use should also be reviewed.
It is very important that you carefully read these General Terms and Conditions of Sale before placing any order, as the purchase of any product through our website or any authorised sales channel implies your full acceptance of them. If you do not agree with each and every one of these Terms and Conditions of Sale, you should not place an order. These Terms and Conditions may also be modified, so you should read them before placing each order.
For all matters relating to the personal data you provide as a user of our website or during the purchase process, please visit our Privacy Policy. Please note that the use of this website grants you, from the moment of access, the status of user and implies your acceptance of the provisions included in the Website Terms of Use.
These Terms and Conditions of Sale ("T&C") regulate the conditions, rights and obligations applicable to the purchase of tickets and add-ons through www.transitionfestival.org ("the Website") or through any other authorised sales channel in relation to Transition Festival.
The purchase of a ticket implies acceptance of the following conditions:
- The ticket purchased through the Website or any authorised sales channel in accordance with these T&C grants you, as an attendee, access to the camping area and to the festival site where the stages are located, as well as the right to remain there until the end of the activities.
- The Organisation reserves the right to modify ticket prices at any time. Tickets shall be invoiced based on the price in force at the time of purchase through the Website.
- The ticket must be presented in printed or digital form and will be exchanged for a wristband, which will be placed by access control and security staff. Torn tickets, tickets showing signs of falsification or any other irregularity will not be accepted. The wristband is the only valid element that grants the attendee access to the camping area and festival site.
- The Organisation shall not be responsible for the breakage, loss or improper handling of the wristband. It is the attendee's responsibility to keep it safe at all times.
- Any attempted fraud, trespassing, or damage to private property caused directly or indirectly to the Organisation shall entitle the Organisation to take any civil and/or criminal legal action it deems appropriate against those responsible.
1. TYPES OF TICKET
1.1 – Festival Pass: Grants access for the full duration of the festival, 7 days and 7 nights, to the camping area and the festival site where the stages are located.
1.2 – Weekend Pass: Grants access during the weekend period, from Friday at 12:00 noon until the end of the festival, to the camping area and the festival site where the stages are located.
2. PURCHASE OF TICKETS
Distribution fees are not included in the ticket price. Each seller applies its own distribution fee. The Organisation shall not be responsible for tickets that have not been purchased through official points of sale.
3. MODIFICATION, POSTPONEMENT, SUSPENSION OR CANCELLATION
3.1. The Organisation reserves the right, at any time, to alter, modify or suspend any performance included in the TRANSITION programme. The Organisation shall make its best efforts to avoid any inconvenience that a partial modification of the TRANSITION programme may cause, by restructuring the schedule where necessary.
3.2. In the event of total cancellation or suspension of TRANSITION due to force majeure, legal, administrative, health-related or public safety reasons, or any other circumstance not attributable to the purchaser that makes it impossible to hold the festival, the Organisation shall act in accordance with the applicable legislation on consumers and users. Where legally applicable, the provisions of Article 36 of Royal Decree-Law 11/2020, of 31 March, in the wording given by the Fifth Final Provision of Royal Decree-Law 21/2020, of 9 June, shall be taken into account. The Organisation may offer the purchaser legally permitted alternative solutions, such as the validity of the ticket for a new date, exchange for an equivalent product, or refund of the ticket price, as applicable in each case in accordance with the relevant legislation.
If the cancellation occurs once the festival has already started, any refund, where applicable, shall be assessed proportionally according to the part of the event that has not actually been enjoyed. Adverse weather conditions shall not entitle the purchaser to a refund unless they legally, technically or materially prevent the festival from taking place. Changes to the programme, artists, schedules, stage locations or organisational adjustments shall not entitle the purchaser to a refund of the ticket price, provided that they do not involve the total cancellation of the event.
4. ACCESS AND RIGHT OF ADMISSION
The Organisation reserves the right of admission. Access to or permanence within the site may be denied to users who:
- Fail to comply with the instructions of the Organisation.
- Behave violently, endanger public order or hinder the normal development of the event.
- Introduce, carry or use any type of dangerous object that could cause disturbances.
- Carry out disruptive, annoying, unhealthy, harmful, dangerous or unlawful activities.
- Are in possession of, or trafficking in, drugs or other narcotic substances, or are in a state of severe intoxication or drunkenness.
In any case, expulsion from the site shall imply the non-refund of the ticket price, as well as the removal of the wristband. Upon entering the site, attendees may be subject to inspection in accordance with applicable legal provisions. Objects that may be considered dangerous or that are prohibited by the Organisation, including coolers, glass, cans and travel suitcases, shall not be allowed inside.
Children under 12 years of age may access the site without the need to purchase a wristband. Minors under 18 years of age may access the site provided that they are accompanied by their parent or legal guardian. Guardians must complete an authorisation and liability letter for minors and carry it with them at all times.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
All image rights and intellectual property rights arising directly or indirectly from artistic performances or any other activities taking place in connection with TRANSITION are reserved. The capture, filming or recording of images or sounds without the prior written authorisation of the organiser is strictly prohibited.
Attendees consent to appearing in images captured by any type of media for subsequent informational, promotional and/or commercial dissemination of TRANSITION, and authorise their use. Such images may appear in any media and format worldwide and for an indefinite period of time.
6. COMPLAINTS
The Organisation shall make complaint forms available to the public of TRANSITION at the locations provided for under applicable regulations, should they be requested.
7. PRIVACY AND DATA PROTECTION
The personal data of users of this website shall be processed in accordance with the Privacy Policy and the applicable regulations on personal data protection. The Organisation shall be entitled to take any civil and/or criminal legal action it deems appropriate against those responsible for any attempted fraud, trespassing and/or damage caused directly or indirectly to the Organisation.
8. APPLICABLE LAW AND COMPETENT COURTS
These Terms and Conditions shall be governed by the applicable laws of Spain. Where the applicable legislation allows the parties to choose jurisdiction, the parties, expressly waiving any other jurisdiction that may correspond to them, agree to submit any disputes arising from the interpretation or application of these Terms and Conditions to the courts and tribunals of Huelva, Spain, unless consumer and user protection regulations establish another mandatory jurisdiction in favour of the consumer.
